Do I get anything for sharing Emilie M with my friends?
There is no better product referral than one from a trusted friend. Emilie M encourages all of its customers to share our beautiful Emilie M handbags and accessories with their friends through our Share with a Friend program. It’s easy! Tell a friend about us through our website and you both get a $15 coupon on your first purchase (some restrictions apply). Any questions?
Where can I buy Emilie M handbags?
Emilie M handbags and accessories are currently only available through our online shop www.emiliemshop.com. We are committed towards being your premier online resource for handbags, purses and other accessories. Sign up for our newsletter to find out when our beautiful handbags are available in a store near you. Any questions?
Are any animals harmed in making Emilie M products?
All Emilie M handbags and accessories are made from animal-friendly materials. While it may look like real nappa leather or ostrich skin, we assure you that no animals were harmed while making any of our beautiful handbags. Any questions?
What methods of payment does Emilie M accept?
We currently accept the following methods of payment: Credit Card – we currently accept all Visa, MasterCard, Discover and American Express credit cards. Debit Cards – All debit cards with a Visa or MasterCard logo may be used. Money Order – Please place the items you wish to purchase in your shopping cart. When you are finished shopping, please print out the entire shopping cart and mail with your money order to the below address. Please add an additional $6.95 to your total order for shipping and make sure to include your telephone number and e-mail address. Emilie M Accessories, LLC 320 Fifth Avenue, Suite 900 New York, NY 10001. At this time Emilie M does not accept checks, or cash on delivery (COD). Any questions?
I placed an order and received an error message.
Due to heavy site traffic sometimes there may be connectivity issues. If you receive an error message in the checkout process, please log into your account and see if the order went through. Please note that it takes one hour for your order to appear in your account. Any questions?
SHIPPING AND RETURNS
Can I track my orders once it ships?
If your order shipped via FedEx Smartpost, or FedEx, you can track it at http://www.fedex.com/Tracking. Please note that orders shipped via FedEx Smartpost will be delivered via USPS. Orders shipped within the continental U.S. will be sent an e-mail with tracking information when their order has shipped. Orders to Puerto Rico, Alaska and Hawaii are shipped via USPS without tracking numbers. Any questions?
What is Emilie M’s return policy?
Emilie M is about unparalleled customer service and will gladly authorize FREE returns of merchandise within 30 days of receipt of your order. You may request return authorization by calling 212-931-8505 or via email at firstname.lastname@example.org. Please make sure to include or have handy a copy of your order number in the email. Once approved, we will email you a prepaid FedEx Smartpost return shipping label to send the merchandise back to us. You may give the package to the United States Post Office or any FedEx location. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 45 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. Clearance items may not be returned or exchanged and are not refundable unless the product is damaged or defective. Once your return is checked in at the warehouse, we will email you to let you know it has been received. We then issue the credit on the next business day. From this time, it takes up to 3 business days to show up on your credit card account. Any questions?
Can I expedite my order?
For Next Day and Second Day shipping options, shipping rates will be calculated based on package weight and shipping zip code. Rates will be shown during the checkout process prior to payment. You will be able to change your shipping method prior to placing your order. Expedited orders will be shipped via FedEx. Please note that FedEx does not deliver on weekends. Please allow an additional business day for processing. Please note that orders placed after 1 PM Eastern Time will not be processed until the following business day and overnight orders placed on Fridays will not be delivered until Monday. Unfortunately, orders to Hawaii, Alaska, Puerto Rico, Guam, APO, FPO and P.O. Boxes are not able to be expedited. Any questions?
How do I make an account?
You can make an account to Emilie M handbags by clicking here and entering your email address and creating a secure password. Alternatively, you can also create an account through our checkout process. When you have finished shopping and have placed all Emilie M accessories in your shopping cart, proceed by clicking “checkout”, at this point it will prompt you to create an account with Emilie M. Please make sure to sign up for our newsletter to say updated on all of our new styles and exclusive promotions for our Emilie M Insiders! Any questions?