CUSTOMER CARE

Emilie M is committed towards providing you with unparalleled customer service!

Have a question? You can reach us by emailing us or online by speaking to on our of Live Agents.

Get answers to your most common questions by checking out our FAQ's

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FREQUENTLY ASKED QUESTIONS

GENERAL

Do I get anything for sharing Emilie M with my friends?

There is no better product referral than one from a trusted friend. Emilie M encourages all of its customers to share our beautiful Emilie M handbags and accessories with their friends through our Share with a Friend program. It’s easy! Tell a friend about us through our website and you both get a $15 coupon on your first purchase (some restrictions apply). Any questions?

Where can I buy Emilie M handbags?

Emilie M handbags and accessories are currently only available through our online shop www.emiliemshop.com. We are committed towards being your premier online resource for handbags, purses and other accessories. Sign up for our newsletter to find out when our beautiful handbags are available in a store near you. Any questions?

CORPORATE INFO

What is Emilie M?

Emilie M Accessories, LLC is a limited liability corporation in the state of New York. Launched in collaboration with Mondani Handbags, Emilie M is an online branded-retailer of handbags and accessories that allows women to accessorize luxuriously on any budget. Emilie M is built on engaging women directly, delivering beautifully styled product, offering an engaging shopping experience and providing unparalleled customer service. Any questions? 

PRODUCT INFORMATION

Are any animals harmed in making Emilie M products?

All Emilie M handbags and accessories are made from animal-friendly materials. While it may look like real nappa leather or ostrich skin, we assure you that no animals were harmed while making any of our beautiful handbags. Any questions? 

ORDERING

What methods of payment does Emilie M accept?

We currently accept the following methods of payment: Credit Card – we currently accept all Visa, MasterCard, Discover and American Express credit cards. Debit Cards – All debit cards with a Visa or MasterCard logo may be used. Money Order – Please place the items you wish to purchase in your shopping cart. When you are finished shopping, please print out the entire shopping cart and mail with your money order to the below address. Please add an additional $6.95 to your total order for shipping and make sure to include your telephone number and e-mail address. Emilie M Accessories, LLC 320 Fifth Avenue, Suite 900 New York, NY 10001. At this time Emilie M does not accept checks, or cash on delivery (COD). Any questions?

I placed an order and received an error message.

Due to heavy site traffic sometimes there may be connectivity issues. If you receive an error message in the checkout process, please log into your account and see if the order went through. Please note that it takes one hour for your order to appear in your account. Any questions? 

SHIPPING AND RETURNS

Can I track my orders once it ships?

If your order shipped via FedEx Smartpost, or FedEx, you can track it at http://www.fedex.com/Tracking. Please note that orders shipped via FedEx Smartpost will be delivered via USPS. Orders shipped within the continental U.S. will be sent an e-mail with tracking information when their order has shipped. Orders to Puerto Rico, Alaska and Hawaii are shipped via USPS without tracking numbers. Any questions?

What is Emilie M’s return policy?

We know how hard it is for you to find that perfect handbag and understand that sometimes when you buy a handbag online, you may not always be satisfied with what you get in the mail. Although we are confident you will love all of our products, Emilie M is about unparalleled customer service and will gladly authorize returns of merchandise within 14 days of receipt of your order. We also accept exchanges up to 30 days of receipt of your order.

Can I expedite my order?

For Next Day and Second Day shipping options, shipping rates will be calculated based on package weight and shipping zip code. Rates will be shown during the checkout process prior to payment. You will be able to change your shipping method prior to placing your order. Expedited orders will be shipped via FedEx. Please note that FedEx does not deliver on weekends. Please allow an additional business day for processing. Please note that orders placed after 1 PM Eastern Time will not be processed until the following business day and overnight orders placed on Fridays will not be delivered until Monday. Unfortunately, orders to Hawaii, Alaska, Puerto Rico, Guam, APO, FPO and P.O. Boxes are not able to be expedited. Any questions?

MY ACCOUNT

How do I make an account?

You can make an account to Emilie M handbags by clicking here and entering your email address and creating a secure password. Alternatively, you can also create an account through our checkout process. When you have finished shopping and have placed all Emilie M accessories in your shopping cart, proceed by clicking “checkout”, at this point it will prompt you to create an account with Emilie M. Please make sure to sign up for our newsletter to say updated on all of our new styles and exclusive promotions for our Emilie M Insiders! Any questions?

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